How do I configure my Blackberry with my Blackberry Enterprise Service? - Powered by Kayako SupportSuite Help Desk Software

21 Nov 2009

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	How do I configure my Blackberry with my Blackberry Enterprise Service?

Article First the handheld will need to be wiped :-

- Go to Options

- Select Security Options

- Select General Settings

- Then on the phone handset press the Blackberry button (lots of white dots) and select “Wipe Handheld” from the menu, and follow the instructions (if asked to wipe any 3rd party applications please select No)

The handset will then reboot, and you will be taken through the Set Up wizard again – just follow instructions

When at the point of Email Set up :-

- Select “I want to use a work email account with a Blackberry Enterprise Server”

- Select Next

- Say Yes to question regarding Enterprise Activation password

- Select Next

- Type in your Email address

Password – as confirmed

Activation Server address – leave blank

Then on the phone handset press the Blackberry button (lots of white dots) and select “Activate” from the menu

- It should start saying verifying and normally takes 5 to 10 minutes to update. If any problems please contact us.

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07 Apr 2009 3:07 PM